Refund & Cancellation Policy
At Tutora, we strive to build long-term partnerships with educators and institutes. Our refund and cancellation policies are straightforward, honest, and customer-first.
14-Day Free Evaluation
Test drive Tutora completely risk-free before making any long-term subscription commitments.
Cancel Anytime
No lock-in contracts. Cancel your monthly or annual subscription easily at any time from your admin portal.
Fast Refund Processing
Approved refunds are credited back to your original payment method within 3 to 5 business days.
Pro-Rated Adjustments
Upgrades and tier changes are automatically pro-rated so you only pay for what you actually use.
1. Free Trial & Demo Guarantee
We offer personalized product demos and up to 14-day evaluation accounts to allow coaching institutes, schools, and colleges to thoroughly evaluate all features—such as online exams, live classes, attendance management, and branded mobile portals—before committing to a paid plan.
2. Subscription Refunds & Eligibility
A. Monthly Subscriptions
Monthly subscriptions are billed every 30 days. If you cancel your monthly plan, your cancellation will take effect at the end of the current paid billing cycle. You will retain full administrative and student access until that date, and no future charges will occur.
B. Annual Subscriptions (7-Day Satisfaction Window)
For annual plans, if you find that the software does not suit your institute's requirements within the first 7 days of your initial annual purchase, you may request a full refund. After 7 days, annual plans are non-refundable, but you will retain access for the entire 12-month period.
3. Non-Refundable Items & Services
The following custom services are non-refundable once delivered or initiated:
- Custom White-Label Mobile App Deployment: Apple App Store and Google Play Store submission setup fees once the app development and submission process has started.
- Third-Party Costs: Custom domain registration fees and third-party SMS/WhatsApp gateway credit top-ups.
- Dedicated Data Migration Services: Custom manual data migration labor once completed by our engineering team.
4. How to Cancel or Request a Refund
We make the cancellation process quick and hassle-free without requiring mandatory phone calls:
- Log in to your Tutora Administrator Dashboard.
- Navigate to Settings > Billing & Subscription and click Cancel Subscription.
- Alternatively, email our billing department at support@mathxmedia.tech with your Institute Name and registered email address.
5. Refund Timelines & Payment Methods
Once an eligible refund request is approved:
- Refunds are initiated within 24 to 48 business hours.
- The amount will reflect in your original payment method (Credit Card, Debit Card, Net Banking, or UPI) within 3 to 5 banking days, depending on your financial institution.
6. Student Fee Collection Disclaimer
Important Notice regarding Student Course Fees:
Tutora provides the software and payment gateway integration tools for institutes to collect tuition fees from students. Tutora does not set or collect course fees on its own behalf. Any course fee refunds requested by students or parents must be handled directly by the respective educational institute in accordance with the institute's own internal policies.
7. Need Assistance with Billing?
Our dedicated billing and customer support team is available Monday through Saturday:
Tutora Billing Support
Email: support@mathxmedia.tech
Helpline: +91 9116172700
Support Hours: 9:00 AM – 7:00 PM IST
Check our Terms of Service
Read the full master subscription agreement.